Q: What certifications does your company hold for exporting transformers?
A: Jiangsu Shengda Power Equipment Co., Ltd. is an ISO9001:2015 certified manufacturer. Our transformers are strictly produced in accordance with Chinese national standards (GB). For international orders, we can comply with IEC 60076 standards and assist clients in obtaining necessary regional certifications such as CE, IEEE, or ANSI upon request. We ensure all products meet the technical and safety requirements of target markets.
Q: Can your transformers be customized for different voltages, frequencies, or climates?
A: Yes. We specialize in providing customized solutions for various international standards (e.g., 50Hz/60Hz, 10kV-35kV, tropical or coastal environments). Our S11-S22 oil-immersed series and SCB dry-type series can be adapted to specific insulation classes, cooling methods, and protective enclosures (e.g., IP54, IP56). Just share your technical specifications or application scenario, and our engineering team will propose an optimized design.
Q: What is your production capacity and lead time for standard products?
A: Our factory covers 15,000㎡ and is equipped with over 20 sets of production and testing equipment. For standard models (e.g., S11, SCB10), the lead time is 30-45 days after order confirmation. For large or customized projects, we will provide a detailed schedule upon technical clarification. Our location near major highways, railways, and Xuzhou Guanyin Airport ensures efficient logistics.
Q: How do you ensure product quality before shipment?
A: Every transformer undergoes strict routine tests according to GB/IEC standards, including no-load loss, load loss, impedance voltage, and dielectric strength tests. We have a complete testing lab and can provide third-party inspection reports (e.g., SGS, BV) if required. All data is documented in English test reports for client review.
Q: Do you have experience exporting to [specific region]?
A: Yes, we have exported transformers to Southeast Asia, Africa, the Middle East, and South America. We can provide references from projects in these regions upon request. Our team is experienced in handling export documentation, shipping, and customs clearance. We also offer technical support via email, video call, or on-site service when needed.
Q: What is your warranty policy and after-sales support?
A: We offer a standard 12-month warranty from delivery date, covering manufacturing defects. Lifetime technical consultation is provided. For urgent issues, we respond within 24 hours and can dispatch engineers globally if necessary. We also maintain a stock of common spare parts for quick replacement.
Q: Can you provide an English quotation with detailed specifications?
A: Certainly. We will send you a professional English quotation within 48 hours, including product specifications, unit price, total amount, trade terms (FOB/CIF), payment terms, and delivery time. Our common payment terms are T/T (30% deposit, 70% before shipment) or L/C at sight. MOQ is negotiable based on product type.
Q: How do you package transformers for overseas shipment?
A: We use export-grade wooden cases or steel frames with waterproof, shockproof, and anti-corrosion measures. For oil-immersed transformers, we seal the tank and provide oil samples. We arrange FOB, CIF, or door-to-door delivery based on client needs, and provide full shipping documents (Packing List, Commercial Invoice, Bill of Lading, Certificate of Origin, etc.).
We offer a full range of high-efficiency and energy-saving transformers, covering the S11-S22 low-loss series, dry-type/amorphous alloy/on-load tap-changing transformers, and various types of prefabricated transformers, to meet the power needs of multiple scenarios.
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We offer reliable products, competitive prices, and nationwide professional support, committed to providing customers with efficient and energy-saving power equipment solutions.